HPE Support Center app for iPhone and iPad
Developer: Hewlett Packard Enterprise Company
First release : 14 Aug 2011
App size: 18.3 Mb
The HPE Support Center mobile app monitors your IT environment via any mobile device:
• Supports your Hewlett Packard Enterprise products such as storage, networking, and servers.
• Monitors your IT environment for hardware events, and gives you information on severity, problem description, date and time generated, event status and related support case ID.
• Access to your IT environment information anywhere, and at any time with Insight Online.
- Provides you with a visual display of your service events, devices and groups, support cases, and contract and warranty details.
• Personalized support and a simplified user experience.
- Create support cases, view and update case notes.
-Instant access to mobile optimized technical documentation and other support tools.
- Check Care Pack and warranty status.
- Engage an HPE Support agent via Chat.
• Receive notifications for ‘flagged’ cases when the case/s are updated.
• Add a warranty expiration reminder to the calendar for each device.
Download the App and sign-in with your HPE Passport ID today so you can import your core products list, view recent cases, and engage support resources.
For more information on HPE Passport: https://hpp12.passport.hp.com/hppcf/help.do?page=passport&lang=en
For more information on the HPE Support Center mobile app: http://www.hp.com/services/hpscmobile
Latest reviews of HPE Support Center app for iPhone and iPad
Worst app, i have ever installed. May be interesting for private users. For business use (HP Support Center) not usable. Would be interesting, if creation and tracking of cases (Software) is possible. Typical for "I have no idea for this app - so i adopt the easy parts of my website"
Please add scanning of serial number barcodes... And I cannot save the serial numbers. If I close the app its all gone!!!
With the latest update the app has finally become useful. A barcode scanner integration would help.
Many improvements from initial version. Very nice.
I placed my support ticket, which was easy enough. Followed the instructions to call and only to be told Im in the wrong department. Transferred to the so called, "correct department" and only ending up being hanged up on. Wow!! Problem solved HP. Good grief!!